Terms of use
Last updated 29 October 20261. Acceptance of Terms
These Terms of Use govern access to and use of the website operated by Aforliyah Travels Limited ("Aforliyah Travels", "we", "our" or "us").
By accessing our website, submitting an enquiry, requesting a quotation or using any service made available through the website, you agree to comply with these Terms of Use and applicable laws.
If you do not agree with these Terms, you should discontinue use of the website.
Additional terms may apply to particular bookings, products, travel packages or services. Where applicable, those terms will be provided before the relevant transaction is completed.
2. Our Services
Aforliyah Travels provides travel-related services, which may include:
- Flight search, reservation and ticketing assistance.
- Hotel and accommodation reservations.
- Holiday packages and tour arrangements.
- Airport transfers and related travel services.
- Travel information, itinerary assistance and customer support.
The availability of individual services depends on the relevant provider, destination, travel dates, applicable restrictions and booking conditions.
We may modify, suspend or discontinue website features or service offerings where reasonably necessary, subject to applicable contractual and legal obligations.
3. Booking Requests and Confirmations
Submitting a search, enquiry or booking request does not necessarily constitute a confirmed reservation.
A booking will be considered confirmed only when the applicable confirmation has been issued and any required payment, ticketing or supplier conditions have been satisfied.
Customers are responsible for reviewing the booking confirmation and ensuring that all relevant details are accurate, including passenger names, travel dates, destinations, accommodation dates and contact information.
Errors should be reported to us promptly because corrections may be subject to provider approval, fare rules, availability and additional charges.
4. Prices, Taxes and Payments
Prices displayed on our website or provided through our representatives may be subject to availability, currency fluctuations, taxes, provider charges and other applicable conditions.
The final price and material booking conditions will be communicated before the transaction is completed, subject to any subsequent changes permitted under the applicable booking terms and law.
Payments must be made through the payment channels authorised for the relevant transaction. We reserve the right to request reasonable verification where necessary to protect against fraud or unauthorised transactions.
A booking may not be confirmed until the required payment has been received and the relevant supplier has confirmed availability.
We will communicate applicable charges and payment conditions before completion of the booking, where required by law.
5. Airlines, Hotels and Other Suppliers
Some travel services are provided by independent third parties, including airlines, hotels, tour operators, transfer companies and other travel service providers.
Where we arrange services provided by third parties, the relevant supplier's conditions may govern matters such as:
- Ticket validity and fare restrictions.
- Baggage allowances and additional baggage fees.
- Flight schedules and operational changes.
- Hotel check-in and check-out requirements.
- Cancellation, amendment and refund conditions.
- Travel documentation and passenger eligibility.
We will communicate relevant supplier conditions made available to us and applicable to your booking.
Third-party providers may independently amend schedules, change availability or impose operational restrictions. We will provide reasonable assistance in communicating relevant changes and coordinating available options.
Nothing in these Terms excludes or restricts any responsibility or consumer right that cannot lawfully be excluded.
6. Changes, Cancellations and Refunds
Requests to amend or cancel a booking must be submitted through our designated customer service channels.
The outcome of a request may depend on the supplier's conditions, the type of service purchased, the timing of the request and applicable law.
Cancellation charges, amendment fees, supplier penalties and other applicable deductions will be disclosed where required and will be applied only to the extent permitted by the relevant booking terms and applicable law.
Refunds are subject to the applicable supplier and payment processing arrangements. We will communicate the status of a refund request and any material conditions or delays of which we become aware.
Nothing in this section is intended to remove a consumer's statutory cancellation, refund or compensation rights.
7. Travel Documents and Entry Requirements
Customers are responsible for ensuring that they possess valid travel documents and satisfy applicable entry, transit and departure requirements, including passport validity, visas, health documentation and other destination-specific requirements.
Requirements may vary by nationality, destination, transit location and individual circumstances.
We may provide general travel information or assistance with travel documentation enquiries. Unless expressly agreed otherwise, such assistance does not constitute a guarantee that a visa will be granted or that a traveller will be admitted into a country.
Customers should verify current requirements with the relevant embassy, consulate, immigration authority or other competent authority before departure.
8. Customer Responsibilities
When using our website or services, you agree to:
- Provide accurate, complete and current information.
- Ensure that you are authorised to provide information for any other traveller included in a booking.
- Review booking details and applicable conditions before confirming a transaction.
- Use the website only for lawful purposes.
- Refrain from submitting fraudulent, misleading or unauthorised booking requests.
- Protect the confidentiality of any account credentials issued to you.
- Notify us promptly if you suspect unauthorised access to your account or booking information.
- Avoid interfering with website security, availability or normal operation.
We may take reasonable measures to investigate suspected misuse, fraudulent activity or security incidents, subject to applicable law.
9. Website Content and Intellectual Property
Unless otherwise stated, website content, including text, branding, logos, graphics, layouts and original materials, is owned by or licensed to Aforliyah Travels Limited.
You may access and use the website for personal, non-commercial travel research and legitimate service enquiries.
You must not reproduce, distribute, modify, commercially exploit or publicly display protected website content without prior written permission, except where permitted by law.
Third-party names, logos and trademarks remain the property of their respective owners.
10. Website Availability and Accuracy
We take reasonable steps to maintain accurate information and reliable website operation. However, information may occasionally be incomplete, delayed or affected by technical issues or third-party data feeds.
Travel availability, fares, schedules and supplier conditions may change without prior notice.
We do not guarantee uninterrupted website access or the absence of all technical errors. Where an error affects a booking or transaction, we will take reasonable steps to investigate and address the matter in accordance with applicable law and the relevant contractual arrangements.
11. Limitation of Liability
To the extent permitted by applicable law, Aforliyah Travels Limited shall not be liable for losses arising solely from circumstances beyond its reasonable control, including third-party system failures, supplier operational decisions, government restrictions or events that could not reasonably have been prevented.
This provision does not exclude or limit liability for fraud, wilful misconduct, negligence or breach of obligations where such exclusion or limitation is prohibited by law. It does not remove any applicable statutory consumer rights or any responsibility arising from our own failure to perform an agreed service.
Nothing in these Terms makes a third-party supplier's conduct automatically attributable to Aforliyah Travels or removes any liability that applicable law places on us.
12. Indemnity
You are responsible for losses directly resulting from your unlawful use of the website, fraudulent conduct or material breach of these Terms, to the extent that applicable law permits recovery.
Nothing in this section imposes an obligation on you that is prohibited by applicable consumer protection law.
13. Privacy and Data Protection
Personal information submitted through our website or in connection with a booking will be handled in accordance with our Privacy Policy and applicable data protection laws.
By using our services, you acknowledge that certain information may need to be shared with relevant travel suppliers and service providers to fulfil your booking.
Where consent is required for a particular processing activity, we will obtain it in accordance with applicable law.
14. External Links
Our website may contain links to external websites operated by third parties. These links are provided for convenience or to facilitate access to relevant services and information.
We do not control all third-party websites and are not responsible for their content, security or privacy practices. Accessing an external website is at your own discretion and subject to that website's terms.
15. Complaints and Dispute Resolution
Customers who have concerns regarding a booking or service should contact Aforliyah Travels Limited through the official customer service channels provided on our website.
We will make reasonable efforts to review complaints, communicate relevant information and seek an appropriate resolution.
Nothing in these Terms prevents a customer from exercising a statutory right to approach a competent regulatory authority or court.
16. Governing Law
These Terms shall be interpreted in accordance with the laws of the Federal Republic of Nigeria, subject to applicable conflict of law rules and any mandatory legal protections that apply to the customer or transaction.
Any dispute shall be addressed through the competent dispute resolution forum in accordance with applicable law.
17. Amendments
We may revise these Terms to reflect changes in our services, website functionality or legal obligations.
Revised Terms will be published on this page with an updated revision date. Changes will not retrospectively remove rights that have already accrued or override mandatory legal protections.
18. Contact Information
For questions about these Terms, booking conditions or website use, please contact:
Aforliyah Travels Limited
Email: info@afotravels.com
Telephone: +234 904 595 2027
Business Address: Suite 108 Aminu Kano Cres, Wuse II, AMAC 900001, Federal Capital Territory, Nigeria
Website: afotravels.com