Contact us with your booking reference. We check your fare rules and tell you the new price and any fare difference before we change anything. Some fares don’t allow changes.
If you haven’t paid yet, open Manage a booking and choose Cancel. For a paid booking, contact us with your booking reference: we show you the refund you’d get under your fare or rate rules before you confirm.
After the airline, property or rental company approves it, we return the money to your original payment method, usually within 5–10 working days depending on your bank.
Visa, Mastercard and Verve cards. For flights you can also book on hold and pay by bank transfer into one of our accounts before the deadline. Hotels are paid by card.
For most flights, yes: choose Book on hold when you pay. We hold your booking for up to 48 hours (less if the airline needs the ticket sooner) while you pay by bank transfer. Unpaid bookings are cancelled at the deadline.
Prices are charged in naira. We show the approximate US dollar value underneath so you can compare easily.
It depends on the airline and fare. Your allowance is shown on each flight under Fare rules and in your confirmation email.
Most airlines open online check-in 24–48 hours before departure. Arrive at the airport at least 3 hours before an international flight.
Once your payment is confirmed, our team reviews the booking and issues your ticket. We email your e-ticket numbers as soon as it’s done.
Your booking reference (it starts with AFL) is ours: use it with Manage a booking and when you contact us. The PNR is the airline system’s record of your booking. The airline reference is the code you check in with on the airline’s website; it can arrive a little after you book.
Check your spam folder, then use Manage a booking to resend it. If it still doesn’t arrive, contact us with your booking reference.
Economy, Premium Economy, Business or First, where the airline sells them. A round trip is booked in the same class both ways. If you need a different class on each flight, search Multi-city and set each flight’s class.
Add it as a special request when you book. The property will try to arrange it, but it isn’t guaranteed and may cost extra.
Car rentals are coming soon. Search for a car and leave your email, and we’ll tell you as soon as you can book. You’ll need your driving licence, passport and a credit card in the main driver’s name to pick one up.
It depends on your nationality and destination. Check the destination’s official embassy or immigration website before you book. We can’t guarantee that a visa will be granted or that you’ll be allowed to enter.